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The following are the frequently asked
questions we receive from clinicians and other providers
in the Corphealth network.
How do I go about joining Corphealth's network?
You may download a Provider Application
by clicking on the link at the left. Complete the application,
attach the required documents, and mail to the address
indicated on the application. Your application will
be forwarded to Corphealth’s Credentialing Dept.
The process takes approximately 60 days. When all of
your information is complete, your application will
be presented to the Credentialing Committee for approval.
You will be advised of Credentialing Committee action.
How
do I check the status of my application?
Call Corphealth’s Provider Relations
Department at 1-800-890-8288.
What are your fees and how do you arrive at them?
Corphealth fees are based on market
rate conditions as determined by our surveys, and comments
from providers, purchasers, and members. A fee schedule
accompanies the provider application.
How much paper work is there?
Corphealth's Provider Initiative is
designed to simplify the certification process. For
outpatient behavioral health, use the Concurrent Outpatient
Clinical Review Form, which is one page in length. You
may download this form
from this web site and fax it to us at (800) 807-1898.
How many outpatient visits will you authorize at a time?
Initially, we will authorize 8-10
visits for outpatient mental health treatment. EAP visits
depend on the particular contract. Assess and refer
programs range from 1-3 sessions. Assessment and treatment
can range from 1-6 or 1-8 sessions.
How many lives do you have (especially in my area)?
Corphealth is constantly growing its
business nationally. If you are receiving a new application,
there is a good chance that Corphealth is developing
the network in your area, and that we expect new business
to come on line. If you want to know the nature of our
business in your geographic area, call Provider Relations
at 800 890-8288, option 1, or e-mail us at providerrelations@Corphealth.com.
Where
is Corphealth Located?
Corphealth's national, corporate offices
are located in Fort Worth, Texas. The mailing address
is:
Corphealth, Inc
1300 Summit Avenue, Suite 800
Fort Worth, Texas 76102-4420
Corphealth has a regional office in
Little Rock, Arkansas. That mailing address is:
Corphealth, Inc.
StarEap
1701 Centerview Drive, Suite 101
Little Rock, Arkansas 72211
Who are the payors for Corphealth?
Corphealth's payors include insurance
companies, employers, and government agencies. We handle
mental health benefits and employee assistance programs
as well as a product called Balance where Corphealth
manages, for the same payor, both its mental health
and EAP benefit. If you are a Corphealth provider, you
are eligible to serve any of these payors. Contracts
vary from community to community, but our Provider Relations
Department can provide you with the specifics for your
area.
Here is a list of Corphealth client
companies with the toll free numbers for each.
What are the benefits for a Corphealth member?
Benefit structures vary from contract
to contract, and members are often unsure of what their
benefit entails. Benefits are designed by purchasers
in collaboration with health care consultants. Corphealth
is hired by the purchaser to administer its behavioral
health care benefits. Our certification letter provides
you with some important information, and you can get
additional information by calling the Corphealth Helpline
at (800) 777-6330.
Why haven't I received any referrals lately?
In some situations, members are already
seeing a specific provider. In this case, we do not
attempt to "steer" the member to someone else.
In other situations, our case managers may not know
that you are available to accept referrals. Please feel
free to contact our Clinical Case Management Department
at (800) 777-6330 and ask to speak to a supervisor to
let them know of your interest and availability. Another
action to take -- check the accuracy of your listing
in our Provider Look-up on this web site. If you have
a correction, please e-mail your correction to providerrelations@Corphealth.com.
Where do I send claims and clinical OTR forms?
For all accounts, except Arkansas,
you may fax claims to 817 334-0397. OTRs and other communication
with the Clinical Department can be faxed to 800 807-1898.
You may also mail claims to Corphealth, 1300 Summit
Ave., Suite 800, Fort Worth, TX, 76102-4420.
Arkansas claims and OTRs may be faxed
to 501 217-8075. Arkansas claims and forms may be mailed
to Corphealth, STAR EAP, 1701 Centerview Dr. Suite 101,
Little Rock, Arkansas, 72211.
How
do I check the status of my credentialing or recredentialing
application?
You may check the status of your credentialing
or recredentialing application by contacting a Provider
Relations Representative at (800) 890-8288.
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