| |
Corphealth members have the following
rights and responsibilities related to the care they
receive. Treatment and the quality of care must be provided
to members without regard to their race, sex, religion,
marital status, sexual orientation, age, national origin,
or ancestry. Clear communication of expectations regarding
the member's responsibilities is very important.
Members have the right to...
 |
Be treated with respect
and recognition of their dignity and need for
privacy. |
|
Receive information
concerning Corphealth services and practitioners,
clinical guidelines, and client's rights and responsibilities.
|
|
Be provided with information
regarding the cost of care (such as co-payments
and deductibles) and the factors that may affect
the cost of care. |
|
Receive a response to
questions or concerns in a prompt and courteous
manner. |
|
Participate with practitioners
in decision making regarding their treatment planning.
|
|
Receive complete information
and explanation of any diagnosis, proposed treatment
or treatment alternative, including non-treatment,
in order to give informed consent. |
|
Be an active participant
in the decisions related to care. |
|
Be informed about the
complaint/grievance procedures available. |
|
Voice complaints or
appeals about Corphealth, their provider, or the
care provided. |
|
Be informed of the names,
specialties, and qualifications of Corphealth
providers. |
|
Be able to change provider
by discussing this with their therapist and by
contacting Corphealth's toll-free phone number.
|
|
Make recommendations regarding
Corphealth's rights and responsibilities policy.
|
|
A candid discussion of appropriate or medically necessary treatment options for their conditions, regardless of cost or benefit coverage.
|
Members have the responsibility
to...
|
Know how to access services
on either a routine or emergency basis. |
|
Contact Corphealth's toll-free
phone number with questions, concerns, or for an
authorization number if needed for treatment. |
|
Supply information (to the extent possible) that practitioners and providers need in order to provide care. |
|
Provide necessary, accurate
information to Corphealth so appropriate services
may be provided. |
|
Follow the plan and instructions
for care that they have agreed upon with their providers. |
|
Participate, to the degree
possible, in understanding their behavioral health
problems and developing mutually agreed upon treatment
goals. |
|
Inform the provider about
changes in medications, lifestyle, or functional
status which could impact treatment. |
|
Inform provider or staff
of changes in insurance coverage, employment status,
address, phone numbers, or emergency contact. |
|
Treat office staff courteously
in person and on the phone. |
|
Inform the office staff
if they plan to use an EAP benefit before accessing
their mental health benefit. |
|
Provide accurate and truthful
information to the therapist. |
|
